IMPORTANT! Items purchased without a copy of the invoice will not be processed. There is no entitlement to claims if the defect was due to:
Defects or natural wear and tear caused by use.
Third parties bringing about alterations to the item.
The date on the invoice being changed or rendered illegible.
Damage attributable to intent or gross negligence.
Cash-on-delivery services will not be accepted. SQcompany does not charge for returned shipments, but will check the returned shipment afterwards. If the goods or packaging are incomplete or damaged, the purchaser may be charged. These costs will be deducted from the refundable amount. A refund of the order amount shall be made within 30 days after receiving the returned shipment and is only possible by funds transfer transactions and bank transfers. If an order has not been delivered to the purchaser within 30 days, the purchaser has the right to cancel the order. This does not apply if alternate shipping times were discussed.
Conditions: The purchaser is entitled to a cooling-off period of 14 working days after the delivery of goods. This means that the purchaser is allowed to return the goods within this period to SQcompany. The shipping charges and associated risks shall be borne by the purchaser. If the purchaser wishes to return the goods, he must inform SQcompany beforehand.
The return shipment must be sent with sufficient postage to: SQcompany, f.a.o. Returns Department, Sumastraat 38, 2103 TH Heemstede, The Netherlands.